Re: Dimming issue after PKG6.2858.0082 software update.
Hi all,
Apologies that I've gone quiet over the past week - personal circumstances and also being away over the Bank Holiday weekend to blame!
I am quietly confident in the directness and acknowledgement that I have received from my responses with Sony thus far - at present I am about to send them further evidence (hopefully this evening), but the wheels definitely seem to be turning in regards to them realising this is a significant, widespread problem.
I'll keep you up to speed with the situation as and when it develops.
I've also been in touch with Vincent Teoh of HDTVtest, who I'm sure many of you are aware is a hugely respected voice and presence in the community. He has also assured me that he is in contact with Sony and pressing them on the issue, which is a great voice to be lending support to the problem, but he also re-iterates that they can bit slow to resolve and respond (i.e. see the DV update). I will hopefully be meeting with Vincent wihtin the next month or so, so let's hope Sony have already begun taking steps to resolve this for their customers.
I do think it would be wise to stop asking for a simple resolution such as a firmware rollback, though. Given that the TVs in question were advertised with forthcoming Dolby Vision support, I believe it would be far more productive for Sony to be pursuing a course of action which will enable us to keep DV without this ridiculous algorithim/bug. Simply having the option to roll our firmware back is not, I believe, the most forward-thinking and satisfactory outcome and, if anything, could be giving Sony an easy out that will then preclude future DV support for the foreseeable.
It cannot be out of the realms of Sony to isolate and fix this problem whilst still enabling DV support for their sets, especially as it was something promised to adopters at the point of purchase.
I understand that people just want their sets to work - however, given the expense and cost of these sets, I think playing the long game is more important than a quick fix which robs the sets of one of their most anticpated (and advertised!) features. I cannot comprehend having such an expensive OLED without Dolby Vision, especially after how long we waited for it in the first place.
